General Manager - WAKA Restaurant

About the role

Sofitel Al Hamra Beach Resort's WAKA Restaurant in Ras Al Khaimah is looking for a dynamic, results-driven General Manager to lead its restaurant operations. The role covers all aspects of daily operations, manages a diverse team and ensures customer experiences meet brand standards. It is a full-time permanent position.

Key responsibilities

• Oversee daily restaurant operations, including opening and closing procedures, for smooth and efficient service
• Supervise, train and motivate staff, manage scheduling, performance evaluations and disciplinary actions in line with company policy
• Ensure high-quality food and beverage service and monitor food costs, labour expenses and budget adherence
• Maintain inventory, manage suppliers and coordinate ordering of food and beverage supplies
• Enforce health, safety and sanitation standards in line with local regulations and company guidelines
• Handle customer complaints promptly and professionally
• Analyze sales performance, identify trends and develop strategies to increase revenue and market share
• Prepare and submit regular operational reports, including financial statements and performance metrics, to senior management
• Customize marketing initiatives and promotions to drive customer engagement and foot traffic
• Ensure compliance with company policies, procedures and brand standards

Required profile

• 3-5 years of proven experience in restaurant or hospitality outlet management
• Strong leadership and staff supervision skills, with excellent customer service orientation
• Excellent communication and interpersonal skills in English; multilingual abilities preferred
• Experience in multicultural environments and familiarity with UAE hospitality standards preferred

Required skills

• Restaurant management systems and point-of-sale (POS) technology
• Financial management, budgeting and cost control
• Food safety standards, health regulations and sanitation best practices
• Inventory management and supplier coordination
• Problem-solving, decision-making under pressure and conflict resolution