Global Account Manager

About the role

The Global Account Manager (GAM) for Travel Management Companies (TMC) will lead Etihad’s commercial strategy with its global TMC partners. You will own a defined portfolio of TMC accounts, driving revenue growth, negotiating contracts and ensuring Etihad remains the preferred airline partner.

Key responsibilities

• Own the global commercial relationship with TMC partners, serving as the primary point of contact for strategic and operational matters.
• Develop and execute a global TMC sales strategy to achieve revenue targets and increase market share.
• Lead contract negotiations, including fare programs, override structures and incentive setups.
• Collaborate with Pricing, Revenue Management, Marketing and Distribution teams to keep the TMC segment competitive.
• Identify tactical sales opportunities across regions and monitor performance using Salesforce and internal dashboards.
• Coordinate regional sales teams and GSA partners to ensure aligned management of global TMC accounts.
• Lead quarterly business reviews and performance meetings with TMC partners.
• Represent Etihad at industry events, conferences and trade summits relevant to the TMC sector.

Required profile

• Bachelor’s degree in Business, Aviation, Tourism or a related field (Master’s preferred).
• 7‑10 years of B2B sales or account management experience, preferably in aviation, marine travel or global mobility.
• Strong understanding of the corporate travel ecosystem, seasonality and contracting models.
• Proven track record of managing strategic accounts and delivering revenue growth.

Required skills

• Salesforce