Guest Experience Expert

About the role

Our Guest Experience Experts create memorable, unique stays for guests by delivering a wide range of services throughout the entire visit. They are empowered to move around the property, address operational needs, and share local highlights, turning every transaction into part of the experience.

Key responsibilities

• Guide guests through every stage of their stay, from arrival to departure.
• Process operational requests, address guest inquiries, and complete necessary reports.
• Share local area highlights and recommendations to enhance the guest experience.
• Maintain a safe workplace, follow company policies, protect assets, and uphold quality standards.
• Ensure professional appearance, uniform compliance, and clear communication at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.