Guest Experience Manager

About the role

The Guest Experience Manager will supervise the guest services and concierge teams at JW Marriott Marquis Dubai, ensuring high standards of hospitality and personalized service from arrival to departure.

Key responsibilities

• Coordinate day‑to‑day concierge operations, maintaining quality and meeting guest expectations.
• Develop goals and plans to prioritize work, support the team, and drive guest satisfaction and financial results.
• Establish relationships with local attractions and businesses to enhance guest experiences.
• Handle guest requests such as transportation, tickets, and special services, and respond to emergencies using proper procedures.
• Supervise and coach concierge staff, conduct performance reviews, and ensure compliance with hotel policies.

Required profile

• Minimum 2 years of experience in a similar guest services or concierge role.
• Member of Les Clefs d'Or.
• Higher secondary education or above with basic computer knowledge.
• Ability to stand or walk for prolonged periods.

Required skills

• Computer skills
• Typing speed of at least 40 words per minute

What we offer

• Competitive salary with accommodation, meals on duty, and transportation.
• World‑class training, leadership development and unlimited career opportunities worldwide.
• Discounted accommodation in over 8,000 hotels, discounted food & drink, and benefits for friends and family.
• Medical and life insurance, and comprehensive support tools for daily tasks.