Guest Relations Agent

About the role

The Guest Relations Agent at Hilton in the United Arab Emirates is responsible for managing day‑to‑day front‑of‑house operations, delivering high standards of guest service and ensuring a smooth dining experience. The role involves greeting guests, handling reservations, supervising service staff and maintaining Hilton’s service and grooming standards.

Key responsibilities

• Welcome and escort guests to their tables, present menus and respond to enquiries.
• Manage reservations, allocate tables, and coordinate shift handovers and VIP requests.
• Supervise and assign stations to service staff, conduct daily briefings and enforce grooming standards.
• Operate the Micros POS and cash system, process payments, draw up invoices and maintain accurate transaction records.
• Perform opening and closing duties, side work such as cleaning, stocking and folding napkins.
• Promote additional sales and in‑house F&B outlets, and contribute to cost‑conscious service.

Required profile

• Knowledge of restaurant operations, staffing levels and service equipment.
• Ability to read and speak English to understand guest requests, memos and promotional materials.
• Strong interpersonal skills to handle guest complaints positively and promote menu items.
• Capability to move throughout a crowded dining area and seat guests efficiently.

Required skills

• Micros POS
• Micros cash system