Guest Service Agent

About the role

As a Guest Service Agent at JA The Resort, you will be the primary voice for guests calling the resort. You will handle enquiries, reservations and special requests, ensuring each interaction reflects the brand’s high hospitality standards.

Key responsibilities

• Answer guest calls professionally, providing information on resort facilities, services and experiences.
• Assist with reservations, wake‑up calls, special requests and coordinate with relevant departments for timely follow‑up.
• Manage guest messages, resolve issues calmly and follow established procedures during urgent situations.
• Collaborate with colleagues across the resort to create a seamless guest journey.

Required profile

• Minimum 2 years of experience in guest services, telephone operations, front office or contact‑centre environments.
• Exceptional communication and interpersonal skills with a guest‑focused attitude.
• Professional telephone etiquette and strong command of spoken and written English.
• Positive attitude, genuine passion for hospitality and ability to multitask.

Required skills

• Fluency in English (spoken and written).
• Additional language skills in Arabic, Russian, German or French are highly desirable.
• Experience with hotel property systems such as Protel.
• Proficiency in Microsoft Office applications.