This job is no longer available
This job expired on 15/08/2026. It no longer accepts applications.
Guest Service Center Telephone Operator
Aldhafra Resort, Vignette Collection by IHG · Abou Dabi
Job description
About the role
The Guest Service Center Telephone Operator is the first point of contact for our guests, handling inbound calls with professionalism and care. You will ensure every interaction contributes to a memorable stay at Aldhafra Resort.
Key responsibilities
- Answer and manage all guest phone calls promptly and courteously.
- Provide accurate information about resort services, reservations, and activities.
- Resolve guest inquiries and issues, escalating when necessary.
- Document call details and follow‑up actions in the resort’s system.
- Collaborate with other departments to ensure seamless guest experiences.
Required profile
- High school diploma or equivalent.
- Excellent phone etiquette, communication and listening skills.
- Basic computer proficiency.
- Minimum of 2 years experience in a customer‑service or call‑center role (preferred).
Required skills
- Basic computer proficiency
What we offer
- Opportunity to work in a unique desert resort environment.
- Supportive, family‑friendly team culture.
- Career development within Aldar Hospitality.
- Inclusive workplace with equal opportunity policies.
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Aldhafra Resort, Vignette Collection by IHG
Abou Dabi