Guest Services Associate

About the role

Ferrari World Abu Dhabi is looking for a Guest Services Associate to be the first point of contact for visitors to its leisure facilities. The role combines warm, professional hospitality with ticketing, cash handling, guest education and safety duties, and requires flexibility and a customer-first approach.

Key responsibilities

• Greet guests warmly and professionally, taking into account their individual needs
• Sell tickets, merchandise and services through a computerised POS system and handle cash, vouchers and foreign currency payments accurately
• Balance and reconcile cash registers and remit sales promptly, following cash-handling policies
• Explain promotions, pricing, shows and attractions to guests and proactively upsell and cross-sell
• Run the lost and found counter according to company policy and act as a first responder during emergencies, including evacuation drills
• Manage queues, operate turnstiles and verify guest entry and exit
• Distribute and complete guest satisfaction surveys on tablets and keep guest-facing areas tidy

Required profile

• Higher secondary education or equivalent
• At least 1 year of guest or customer service experience
• Fluent spoken and written English
• Strong interpersonal skills and flexibility to adapt to changing guest needs

Required skills

• Basic computer operations
• POS system operation (desirable)
• Cash handling experience (desirable)
• Arabic, Russian, Farsi or Chinese (desirable)