Guest Services Officer

About the role

The Guest Services Officer provides professional guest services in airport lounges, ensuring a smooth and welcoming experience for travelers. You will be responsible for handling check‑ins, cash transactions, and supporting overall lounge operations in line with company standards.

Key responsibilities

• Manage guest check‑in procedures and enforce lounge admission guidelines.
• Greet guests, assist with internet access, baggage arrangements, shower use, and nap‑room bookings.
• Conduct regular area checks, report maintenance or cleaning needs, and handle lost‑and‑found items.
• Maintain accurate cash flow records, receipts, and related documentation.
• Answer telephone calls, respond to guest requests and complaints, and uphold confidentiality of guest information.
• Support the implementation and continuous improvement of quality management systems.

Required profile

• Diploma or bachelor's degree in a relevant field.
• Previous hospitality, customer service or airport operations experience is an advantage.
• Presentable, customer‑focused, with strong interpersonal and communication skills.
• Ability to work independently under pressure in a fast‑paced environment.
• Excellent spoken and written English.
• Willingness to work shift duties as required.

Required skills

• Quality management systems
• Basic cash handling skills
• Baggage arrangements
• Nap room bookings
• Guest check‑in procedures