Head of Quality Control and Training

About the role

The Head of Quality Control and Training will lead both the QC and Training functions within Arris Engineering Group, ensuring that all activities meet regulatory standards and drive continuous improvement. This senior position reports to senior management and is responsible for shaping the quality culture across the organisation.

Key responsibilities

• Supervise the QC and Training departments, assigning tasks based on complexity and skill level.
• Develop and monitor quality processes, training initiatives and KPIs to minimise defects and incidents.
• Ensure all activities comply with regulatory requirements and industry standards.
• Analyse data to identify trends, service gaps and opportunities for process improvement.
• Coordinate with the QC Manager and Training Manager to align departmental objectives.
• Prepare, review and approve management reports and presentations on quality and training performance.
• Manage departmental budgets and provide regular feedback to staff.

Required profile

• Proven experience in leading quality assurance and training teams, preferably in an engineering or industrial environment.
• Strong analytical mindset with the ability to interpret data and drive actionable improvements.
• Excellent communication skills for reporting to senior management and presenting findings.
• Ability to manage multiple projects, meet deadlines and work within budget constraints.

Required skills

• Training
• Training Methodologies
• Reporting Software
• Regulatory Compliance
• Quality Assurance Standards
• Data Analysis
• Quality Assurance