Help Desk Coordinator

About the role

The Help Desk Coordinator provides proactive administrative and help‑desk support to Operations and Property Management teams, ensuring smooth daily operations, clear communication, accurate documentation, and timely reporting.

Key responsibilities

• Manage and respond to all incoming help‑desk calls and service requests promptly.
• Support end users and service providers, coordinate actions, and follow‑up on issues.
• Escalate complaints and operational concerns to management when required.
• Provide administrative assistance to Operations Managers, Property Managers and Assistant Property Managers.
• Maintain accurate records, databases, filing systems and SOPs.
• Manage schedules, diaries, office supplies, inventory and office‑maintenance coordination.
• Prepare daily, weekly, monthly and ad‑hoc operational reports.
• Liaise with HR, Finance, Procurement, IT and external service partners.

Required profile

• Diploma in any discipline (Administration preferred); Office Management certification is a plus.
• Minimum 3 years of experience in administration, help‑desk or office coordination.
• Strong knowledge of office administration and documentation control.
• Ability to handle urgent, short‑notice requests and adapt working hours as needed.

Required skills

• Advanced MS Office proficiency.
• Familiarity with ERP or back‑office systems.