Home Appliances Technician

About the role

A long-term position as a home appliances technician based in Abu Dhabi (AUH), with a salary of AED 4,000 to 5,000. The technician delivers customer-first service by phone and in person, resolving service calls within set timelines and keeping response times fast.

Key responsibilities

• Deliver a customer-first service approach, ensuring high satisfaction on the phone and in person
• Attend and resolve assigned service calls within defined timelines
• Provide technical support through multiple channels such as phone and on-site visits
• Achieve a high first-time fix rate and minimise repeat service visits
• Maintain and properly handle company-assigned tools, assets and property
• Report product issues and suggest improvements in appliance quality
• Monitor and reduce repeat calls and unnecessary parts consumption

Required profile

• 2 to 3 years of experience in the home appliance service industry
• Willingness to travel to customer locations
• Immediate joiner

Required skills

• Strong technical troubleshooting and repair skills for home appliances
• Good understanding of customer service standards and field service operations
• Ability to handle multiple service requests efficiently
• Strong communication skills with customers, by phone and in person
• Problem-solving skills