Hostess – Guest Reception and Seating

About the role

The Hostess creates a warm first impression for guests by greeting, seating, and managing reservations in a busy restaurant environment. The role demands excellent communication, attention to detail, and a strong commitment to guest satisfaction.

Key responsibilities

• Welcome guests warmly, escort them to assigned tables, and manage waiting lists during peak periods.
• Handle restaurant reservations, cancellations, table assignments, and special requests while maintaining accurate knowledge of menus, promotions, and hotel services.
• Answer telephone enquiries professionally, conduct table visits, and coordinate with the team to ensure guest satisfaction.
• Maintain a clean, organized hostess desk and dining area, and support menu preparation and cashiering procedures as needed.

Required profile

• Minimum 1 year experience as a hostess or similar food‑and‑beverage role.
• Good verbal communication skills in English; additional languages such as Arabic or Russian are a plus.
• Professional appearance, strong interpersonal skills, and ability to work rotating shifts, weekends, and public holidays.
• Commitment to hygiene, food safety, and health‑and‑safety procedures.