Hostess – Guest Reception & Seating

About the role

The Hostess creates a warm first impression for guests by greeting, seating, and managing reservations in a busy restaurant environment. This role demands excellent communication, attention to detail, and a genuine commitment to guest satisfaction.

Key responsibilities

• Welcome guests warmly and escort them to their assigned tables.
• Manage restaurant reservations, cancellations, table assignments, and special requests.
• Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services.
• Answer telephone enquiries professionally and according to service standards.
• Monitor guest flow, organize waiting lists during peak periods, and anticipate guest needs.
• Conduct table visits, coordinate with the team, and ensure overall guest satisfaction.
• Maintain a clean, organized hostess desk and dining area.
• Support menu preparation, cashiering procedures, and overall restaurant operations when required.

Required profile

• Minimum of 1 year experience as a Hostess or in a similar food‑and‑beverage role.
• Strong verbal communication skills in English; additional languages (Arabic, Russian) are a plus.
• Professional, well‑groomed appearance and high standards of personal hygiene.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Ability to manage busy service periods, waiting lists, and changing guest requirements.

Required skills

• Basic computer skills.
• Basic knowledge of food and beverage service.