Housekeeping Order Taker

About the role

Rixos Bab Al Bahr, a luxury hotel chain within Accor, is hiring a Housekeeping Order Taker in Ras Al Khaimah. The role handles guest requests for internal services and keeps the housekeeping office running smoothly, following hotel standards and procedures.

Key responsibilities

• Attend to and handle all guest requests for internal services, and answer calls, wake-up calls and messages using proper telephone etiquette and Rixos standards.
• Ensure guests receive personal service while respecting their privacy and the confidentiality of their information.
• Report any guest comments or complaints.
• Set up inventory, monitor supplies and commodities on request, and update availability and order requirements in the FMC after prior approval.
• Follow emergency and security procedures, and keep equipment clean and areas tidy as per the Housekeeping Operations Manual.
• Handle administrative tasks, housekeeping office coordination and filing, and respect key-handling procedures.
• Read and update logbooks and guest history.
• Carry out special projects, attend daily line-up briefings with the Housekeeping team, and coordinate with other departments.
• Notify department heads when matters are delayed or unresolved, and manage departmental attendance and rosters in the payroll system.

What we offer

• Competitive salary.
• Duty meals and coffee breaks, plus vacation tickets and benefits provided by the hotel.
• Medical insurance provided.