Housekeeping Supervisor

About the role

The Housekeeping Supervisor directs daily housekeeping operations on floors and public areas, ensuring the highest standards of cleanliness and guest satisfaction.

Key responsibilities

• Assign and oversee work of supervisory and non‑supervisory staff to provide prompt, courteous service.
• Inspect public areas, floors and rooms (including VIP rooms) to ensure cleanliness, proper maintenance and compliance with hotel standards.
• Coordinate with other hotel departments on room status, repairs and appearance issues.
• Assist in recruitment, performance management, training planning and delivery for housekeeping staff.
• Schedule routine inspections, control usage of amenities and supplies, and monitor housekeeping procedures such as Lost & Found, key control and health & safety.

Required profile

• Equivalent to a high school graduate.
• 2–3 years supervisory experience in a housekeeping department, preferably in a 5‑star hotel.
• Ability to work and communicate in a multinational environment.

Required skills

• Knowledge of cleaning techniques.
• Familiarity with cleaning products, equipment and machines.
• Understanding of housekeeping procedures and standards.