Human Resources Manager

About the role

The Human Resources Manager leads HR for ALGT and its retail businesses in the UAE and GCC, covering head office, the ALGT distribution business and around 28 stores. It is a shared role that balances the needs of both businesses fairly. The post holder is the expert on UAE labour law, while a separate GCC team handles day-to-day HR on the ground.

Key responsibilities

• Build and deliver an HR plan supporting the business plans of ALGT and the retail business, and advise directors and managers on people matters.
• Run employee relations: disciplinary, grievance, performance and absence processes, investigations, coaching of line managers and change processes such as restructures and contract terminations.
• Ensure compliance with UAE Federal Decree-Law No. 33 of 2021 and similar GCC law, manage the relationship with MOHRE and the Ministry of Labour, and keep employment contracts, medical insurance and Emiratisation reporting up to date.
• Own the HR policy suite, employee handbook and contract templates, available in English and Arabic, and run policy training.
• Lead end-to-end recruitment, manage agencies and job advertising, write job profiles and competency frameworks, and run inductions.
• Oversee visas, work permits, labour cards and ID cards, track expiry dates and supervise personnel files and HR records.
• Oversee salary structures, monthly payroll inputs through WPS, leave planning, end-of-service gratuity, benefits and the bonus scheme.
• Run appraisals, identify training needs, support succession planning and monitor staffing levels.
• Produce a monthly HR report and own the HR side of the company systems, including Shift and Jack.

Required profile

• Bachelor's degree in Human Resources Management, Business Administration or a related field.
• At least 4 years of hands-on HR experience, with at least 2 in the UAE.
• Strong practical knowledge of UAE labour law, MOHRE processes, WPS and the visa process.
• Proven experience in employee relations, recruitment, performance management, payroll coordination and HR administration.
• Experience in a retail, hospitality or similar business with many sites and shift-based teams.
• Excellent written and spoken English, able to write simple documents for staff with English as a second language.
• Desirable: CIPD, SHRM or equivalent qualification; working knowledge of GCC labour law; experience with Emiratisation programmes; Arabic language skills.

Required skills

• Microsoft Office, particularly Word and Excel
• HR systems (Shift, Jack)
• Knowledge of UAE labour law and MOHRE processes