ICT Manager - Coca-Cola Arena

About the role

The ICT Manager provides strategic leadership, planning and oversight of the Coca-Cola Arena ICT function, driving digital transformation, integrating systems and supporting enterprise-wide business applications. The role aligns technology strategy with organizational goals to optimize operations, enhance efficiency and enable innovation. The position is open to UAE National applicants.

Key responsibilities

• Support the execution of Legends Global and CCA ICT strategies and roadmaps, ensure compliance with legal, regulatory and governance requirements, and implement ICT governance, policies and operational controls.
• Manage digital transformation initiatives, keeping projects on time and within budget, and identify process improvements.
• Oversee reliable, secure ICT services, including incident management, service requests, infrastructure health, asset registers, user accounts, backups and cybersecurity incident response.
• Maintain and test business continuity and disaster recovery plans, and proactively maintain networks, servers, firewalls, Wi-Fi, telephony, POS, CCTV, storage and digital signage.
• Coordinate ICT support during live events and liaise with production, broadcast and touring teams.
• Ensure system integration, real-time data access and centralized analytics across event management, POS and ticketing, and supervise ICT solutions and data governance.
• Prepare monthly performance reports, manage the ICT budget and monitor vendor performance against SLAs and KPIs.
• Mentor team members, follow performance planning procedures, and lead the ICT project roadmap, including UAT and sign-off.

Required profile

• Degree or certification in Information Technology or higher-relevant system and network qualifications.
• Minimum 5-8 years in ICT operations, infrastructure management, enterprise systems support or technology project delivery, including at least 2 years in a supervisory or management capacity.
• Previous experience in the UAE, preferably in the events industry; previous experience in events is also listed.
• Fluent in English and Arabic.

Required skills

• Full Microsoft Office Suite.
• Technical proficiency across business systems, network and data communications, telephone and end-user computing.
• Ability to work unsupervised, under pressure and with multicultural teams.