Inside Sales Manager – Global B2B

About the role

We are seeking a driven Inside Sales Manager to lead and scale Etihad Airways’ global inside sales function. The role focuses on generating early‑stage sales activity, qualifying leads and converting them into revenue‑generating accounts across SMEs, unmanaged corporates and trade partners.

Key responsibilities

• Lead and expand the inside sales team worldwide, targeting SMEs, corporate accounts and trade partners.
• Drive new‑business generation from inbound, outbound and dormant leads.
• Collaborate with Marketing to execute outbound campaigns via calls, emails and digital outreach.
• Coach and develop the inside sales team to meet activity and conversion KPIs.
• Optimise Salesforce CRM and related sales tools for lead routing, engagement and pipeline visibility.
• Implement segmentation, lead scoring and qualification frameworks.
• Monitor dashboards tracking conversion rates, response times and revenue contribution.
• Ensure seamless handover of qualified opportunities to Field Sales with full context.
• Embed CRM discipline, data accuracy and virtual‑selling best practices.
• Work with Sales, Marketing, Revenue Management and Finance to align growth strategy.

Required profile

• Bachelor’s degree in Business, Sales or related field (Master’s preferred).
• 5+ years of experience in aviation sales, B2B sales or inside‑sales leadership.
• Proven track record building or scaling inside‑sales or digital‑sales teams.
• Strong analytical and data‑interpretation abilities.
• Solid understanding of airline commercial and revenue functions.

Required skills

• Salesforce CRM (or similar).

What we offer

• Opportunity to shape the future of global aviation with a leading UAE airline.
• Dynamic, multicultural environment based in Abu Dhabi.
• Career growth aligned with Etihad’s “Journey 2030” ambition.