Insider Assistant Manager – Guest Relations

About the role

The Insider Assistant Manager – Guest Relations is responsible for managing guest check‑ins, handling payments, and ensuring a seamless experience throughout the stay. This role also supports the team by training, coaching, and maintaining high service standards.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms, and issue keys.
• Enter Marriott Rewards information, ensure rates match market codes, and document exceptions.
• Handle all payment types, vouchers, paid‑outs, and balance receipts at shift start and end.
• Compile daily reports, cashier and closing reports, and maintain accurate guest accounts.
• Assist guests with directions, property information, and special requests, coordinating with appropriate staff.
• Support management in training, evaluating, counseling, and motivating employees.
• Maintain safety, appearance standards, confidentiality, and report any security incidents.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Professional communication skills and ability to use computer/POS systems.