Integration Manager & Technical Support Specialist

About the role

This hands‑on position focuses on merchant onboarding, payment integration, and technical support within a fast‑moving fintech and crypto environment. You will ensure merchants are fully configured, validated, and ready for production launches while collaborating with international teams.

Key responsibilities

• Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off‑ramp, and card solutions.
• Manage API access, issue API keys, and validate API requests using tools such as Postman.
• Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and monitoring data (Grafana) to identify root causes.
• Replicate bugs, triage issues, and provide clear escalations to Engineering when needed.
• Support final technical verification and production readiness, communicating findings to merchants and internal stakeholders.

Required profile

• At least 1 year of L2/L3 technical support experience, preferably in fintech, crypto, or payments.
• Strong analytical and problem‑solving skills with the ability to perform root‑cause analysis under time pressure.
• Fluent Russian and upper‑intermediate to advanced English (B2/C1) for effective communication with international merchants.
• Self‑directed, proactive attitude and ability to learn new technical documentation quickly.

Required skills

• Postman for API validation and troubleshooting.
• REST APIs and JSON structures.
• SQL query analysis.
• Grafana and other monitoring/observability tools.
• Experience with system logs and transaction error tracing.

What we offer

• Fully remote work within an agile, international team.
• Competitive salary paid in USDC, based on experience and contribution.
• Career progression toward senior SRE, product, or engineering roles.
• Significant ownership of platform reliability and merchant success.
• Collaborative, transparent environment encouraging experimentation and measurable impact.