IT Assistant – January Start

About the role

GEMS Royal Dubai School is seeking an IT Assistant to join the team from January 2027. The role supports the IT Engineer in maintaining and troubleshooting the school's IT systems, ensuring reliable technology for staff and students.

Key responsibilities

• Install, configure and maintain ICT equipment, including unpacking, testing and setting up computers and peripherals.
• Maintain inventory of hardware, software and passwords, and ensure equipment is functional before distribution.
• Perform periodic printer maintenance, refill toner and cartridges, and handle booting systems and pre‑loading software for classroom use.
• Set up user accounts and profiles, provide day‑to‑day technical support to staff and students, and keep detailed logs of work undertaken.

Required profile

• Minimum three years of IT Helpdesk support experience in a large organization.
• Degree in Computer Science is desirable; certifications such as MCSE, MCSA or CCNA are preferred.
• Strong computer data entry skills and experience formatting summary reports.

Required skills

• Preloading software and booting systems.
• Printer maintenance, including head cleaning, alignment and toner replacement.
• Computer data entry and report formatting.
• MCSE, MCSA, CCNA certifications.