IT & CRM Administrator

About the role

OneLink Properties is seeking an IT & CRM Administrator to oversee daily IT support and manage the company’s CRM platform. The role combines technical troubleshooting with user training to ensure smooth operation of internal systems across the organisation.

Key responsibilities

• Provide day‑to‑day IT support, resolving hardware, software, network, email, printer and device issues.
• Configure laptops, desktops, mobile devices, email accounts and user access for new and existing staff.
• Manage user permissions, system accounts and basic IT security controls.
• Administer the CRM system – set up users, control access, maintain data accuracy, create workflows and generate reports.
• Deliver CRM training and ongoing support to ensure consistent usage.
• Improve CRM processes, dashboards, automations and user workflows.
• Coordinate with external vendors for CRM or IT equipment issues.
• Maintain accurate records of IT assets, licenses, system access and user accounts.
• Support onboarding and off‑boarding from an IT perspective, including account creation, data backup and device reassignment.
• Monitor system performance, identify technical issues proactively and ensure data protection and confidentiality.

Required profile

• 2–4 years of experience in IT support, administration or CRM administration.
• Hands‑on experience with CRM platforms; Zoho CRM is a plus, while Salesforce, HubSpot or Microsoft Dynamics are also welcomed.
• Strong troubleshooting skills across hardware, software, networks and business systems.
• Experience managing user access, permissions and system security.
• Ability to conduct system and CRM training for employees.
• Good understanding of data management, reporting and workflow design.
• Excellent communication, problem‑solving and organisational abilities.
• High level of confidentiality and integrity when handling company data.

Required skills

• Zoho CRM (preferred)
• Salesforce, HubSpot or Microsoft Dynamics
• Windows and macOS operating systems
• Network configuration and troubleshooting
• Hardware and software troubleshooting
• Email and printer administration
• User access and permission management
• Data backup and IT asset tracking

What we offer

• Competitive monthly salary of AED 8,000–10,000, based on experience.
• Opportunity to join a growing real‑estate company in Dubai.