IT Operations Engineer

About the role

AI71 is looking for an IT Operations Engineer to serve as the backbone of daily technical operations. You will support a growing, globally distributed team, automate repetitive tasks, and keep our cloud infrastructure secure and highly available.

Key responsibilities

• Provide tier‑1 to tier‑2 support across Windows, macOS and Linux endpoints, including white‑glove assistance for C‑level executives.
• Own onboarding and off‑boarding processes to ensure a flawless “Day 1” experience and secure exit procedures.
• Maintain modern meeting‑room AV setups, hybrid collaboration tools, and office printers.
• Manage the ticket lifecycle using ITIL best practices, handling incidents, problems, changes and service requests within SLA.
• Track and audit hardware, software licenses and SaaS allocations.
• Oversee and optimize a cloud‑first IT infrastructure for uptime, security and scalability.
• Administer Google Workspace (Apps, Admin Console, MDM, Identity) and integrate with Slack, Microsoft 365/Azure.
• Identify operational inefficiencies and implement automation through scripting and self‑service portals.

Required profile

• ITIL certification.
• Hands‑on experience supporting Windows and macOS environments; Linux exposure is a plus.
• Basic familiarity with Slack, Google Workspace, Microsoft 365/Azure and identity providers such as Active Directory.

Required skills

• Windows, macOS, Linux operating systems.
• Google Workspace administration.
• Slack, Microsoft 365, Azure.
• Active Directory or similar identity management.
• ITIL service‑management processes.
• Scripting/automation (e.g., PowerShell, Bash, Python).