IT Support Officer (UAE Nationals)

About the role

Wasael Property Management is hiring an IT Support Officer in Abu Dhabi, an entry-level position designed to develop UAE Nationals through hands-on experience in core IT support and technical operations. The role covers daily technology needs across the organisation, with the aim of building foundational technical and professional skills for long-term growth within the IT department.

Key responsibilities

• Provide first-level technical support to end users for hardware, software and basic network issues.
• Assist in installing, configuring and maintaining desktops, laptops, printers and other IT equipment.
• Log and track support requests through the helpdesk system and ensure timely resolution or escalation.
• Support user account setup, password resets and system access management under supervision.
• Help with routine system checks, updates, backups and basic cybersecurity practices.
• Maintain records of IT assets, licenses and equipment inventory.
• Coordinate with vendors and service providers for technical support and equipment maintenance.
• Support onboarding and offboarding, including IT setup and system access.
• Ensure compliance with IT policies, procedures and information security standards.
• Provide administrative and operational support to the IT team as assigned by the Direct Manager.

Required profile

• High school diploma; a degree in Information Technology, Computer Science or a related field is preferred.
• 0-2 years of IT support, helpdesk or technical administrative experience; fresh graduates are welcome.
• UAE National only.

Required skills

• Basic understanding of computer hardware, software and operating systems.
• Proficiency in Microsoft Office and basic IT tools.
• Strong problem-solving and troubleshooting skills, attention to detail, good communication and customer service skills.
• Ability to prioritise tasks, meet deadlines, work in a team and maintain confidentiality.