Junior IT Support Specialist

About the role

GODO is seeking a motivated Junior IT Support Specialist to join its growing team in Dubai. The role focuses on delivering reliable technical support, maintaining IT infrastructure, and ensuring smooth operation of business systems.

Key responsibilities

• Assist in managing and maintaining the company’s IT infrastructure, including servers, networks, and cloud services.
• Provide technical support to employees by troubleshooting hardware, software, and network issues.
• Manage user accounts, permissions, and access controls across company systems.
• Support the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
• Assist in managing cloud platforms such as Microsoft 365 and AWS.
• Maintain documentation for IT systems, procedures, and configurations.
• Ensure compliance with company IT policies and security standards.

Required profile

• 3 years of experience in IT.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication skills and ability to work collaboratively within a team.

Required skills

• Windows and macOS systems administration.
• Basic networking knowledge (DNS, DHCP, VPN, firewalls).
• Microsoft 365 and Active Directory.
• Experience with AWS services.
• Familiarity with WordPress (advantage).