Junior Remote Customer Service Representative

About the role

We are seeking a motivated Junior Remote Customer Service Representative to join our team. You will provide timely, professional support across phone, email and chat, helping to maintain high standards of customer satisfaction and strengthen our brand reputation.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of interactions in CRM systems and escalate complex issues.
• Follow up on open cases to ensure resolution.
• Identify opportunities to enhance customer satisfaction and educate customers on product features.
• Handle complaints with empathy and professionalism.
• Meet quality and productivity standards.
• Participate in ongoing training and collaborate with team members virtually.

Required profile

• Excellent verbal and written English communication.
• Prior customer service or call‑center experience preferred.
• Strong active listening, empathy, and ability to stay calm under pressure.
• Problem‑solving mindset, patience, and a positive attitude.
• Reliable, punctual, and adaptable to policy changes.
• Multilingual abilities are a plus for an international customer base.

Required skills

• Experience with CRM systems.

What we offer

• Competitive hourly wage or salary with performance incentives.
• Comprehensive training program and career advancement opportunities.
• Flexible scheduling and paid time off.
• Employee discounts and a supportive team environment.
• Regular feedback, coaching, and recognition programs.