Learning & Development Executive

About the role

The Learning & Development Executive will partner with the Group Head of Learning and Development to design, deliver and manage training programmes across a multi‑brand luxury retail group. The role covers the full learning cycle – from needs analysis and content creation to classroom delivery, LMS administration and store‑floor engagement.

Key responsibilities

• Facilitate classroom and in‑store training covering product knowledge, clientelling, service standards, onboarding, leadership and other capability priorities.
• Create training decks, facilitator guides, quick‑reference cards, assessments and bite‑sized digital learning using instructional design principles.
• Administer the group LMS end‑to‑end, including user management, content uploads, learning‑path assignment, tracking and reporting.
• Conduct training needs analysis with store managers and brand teams and translate findings into learning calendars and interventions.
• Support AI‑enabled learning content creation using video‑generation, chatbots and other emerging tools.
• Track attendance, feedback and assessment results, producing monthly dashboards and reports.
• Coordinate logistics across stores and malls, ensuring reliable programme execution.
• Visit stores regularly to observe standards, gather frontline feedback and reinforce learning on the floor.

Required profile

• 3–5 years of Learning & Development experience with exposure to retail or multi‑brand environments.
• Hands‑on experience administering an LMS and applying instructional design models such as ADDIE.
• Strong presentation, facilitation and relationship‑building skills with frontline associates, managers and HR stakeholders.
• Excellent written and spoken English; Arabic is a plus.
• Research‑mindset and willingness to test new learning approaches.

Required skills

• LMS administration
• ADDIE instructional design methodology
• Training needs analysis (TNI/TNA)
• Kirkpatrick evaluation methods
• PowerPoint
• Excel
• AI learning tools (video generation, chatbots, content authoring)
• Microlearning platforms

What we offer

• Broad exposure to the full learning cycle across retail and other businesses.
• Hands‑on experience with classroom delivery, store engagement, LMS operations, learning analytics and AI‑enabled content.
• Visibility working directly with the Group Head of Learning and Development.
• Collaborative environment that values research‑backed experimentation and reliable execution.