Logistics Supervisor, AMZL

About the role

A busy transportation network is looking for an experienced Logistics Supervisor to drive innovation and execution in its delivery operations. The role supports the overall daily management of operational duties, deputizes for the Shift Manager when needed, and supervises logistics assistants, coordinators and delivery associates so that every shipment meets or exceeds operational KPIs. The position is based at the Dubai South branch.

Key responsibilities

• Deputize for the Shift Manager as and when required.
• Prioritize and continuously improve safety at the delivery station.
• Supervise logistics assistants, coordinators and delivery associates, and coach them when needed.
• Monitor coordinator and associate performance, partner with supporting departments to improve logistics processes, and communicate with delivery service providers to set expectations and raise quality.
• Interview candidates for associate roles.
• Brief and monitor the workload of drivers and associates, ensuring administrative tasks are completed accurately.
• Measure and monitor workflows and daily metrics, helping the Operations Manager track, trend and report site performance.
• Help train and mentor new associates, and follow up on and resolve process-related issues.
• Work flexibly across different shifts and do overtime when needed.
• Together with the Operations Manager, handle resourcing matters such as training calls, absences, performance management and productivity monitoring.
• Ensure SOPs are followed, highlight deviations from SOPs or safety standards, and own the operational KPIs assigned to the shift.

Required profile

• Experience managing teams.
• Experience with planning, performance metrics and process improvement.
• Preferred: experience in logistics and with data analysis.