Market Research Analyst

About the role

Emirates is seeking a Market Research Analyst to lead research projects that drive strategic decisions across the group. The role involves designing, commissioning, analysing and reporting research to senior management, while collaborating with external data partners to generate actionable insights.

Key responsibilities

• Manage and prioritise tracking research programmes, ensuring timely investigation of pressing issues and presentation of recommendations to senior management.
• Control project budgets, monitor survey distribution, and avoid duplicate respondent targeting.
• Develop ad‑hoc research projects, analyse data by customer segment, and provide insights for targeted services.
• Oversee third‑party suppliers, negotiate contracts, and ensure quality and timely delivery of studies.
• Maintain a database of public customer and competitor information and liaise with external research partners for additional insights.
• Coordinate part‑time interview staff from local educational institutions and supervise their work.
• Represent Emirates in industry bodies such as the Market Research Society, ESOMAR and IATA.

Required profile

• Degree in a business discipline; postgraduate degree preferred.
• Minimum 5 years market research experience, including 3 years in a supervisory role, preferably in airline or travel.
• Strong communication skills, ability to prepare written reports and present findings to senior management.

Required skills

• Quantitative and qualitative market research techniques.
• Proficiency with MS Excel and MS Power BI.
• Experience using statistical software such as SPSS.
• Practical AI skills for generating comparative insight reports.

What we offer

• Attractive tax‑free salary.
• Travel benefits including discounts on flights and hotel stays worldwide.