Middle East Business Support Advisor

About the role

RINA is seeking a Middle East Business Support Advisor to join its Abu Dhabi office within the Middle East and India Engineering Commercial Management Division. The role focuses on managing administrative processes from customer onboarding to invoicing, ensuring smooth interactions and efficient business operations.

Key responsibilities

• Create and maintain accurate customer records in the internal database.
• Collaborate with business development teams to insert offers into the system and provide complete offer documents to customers.
• Manage contract and order processing, ensuring accuracy and timely fulfillment.
• Generate and issue invoices, verify details, and handle invoice-related inquiries.
• Monitor customer payments, coordinate with finance, and address payment issues.
• Remind technical staff to submit timesheets and ensure compliance with company policies.
• Communicate order status, product information, and billing updates to customers.
• Identify and resolve customer concerns, collaborating with relevant departments.
• Maintain compliance documentation and organized records of all customer interactions.

Required profile

• High School Diploma or GED in Business Administration, Finance, or a related field.
• Strong attention to detail and ability to manage multiple administrative tasks.
• Excellent communication skills for interacting with customers and internal teams.

Required skills