New Openings Support Manager

About the role

Aman Group is looking for a New Openings Support Manager based in its Dubai office. The role coordinates and supports the delivery of new hotel and resort openings across the Aman portfolio, working closely with the Regional/New Openings Manager, corporate teams and property leadership. It tracks opening milestones, operational readiness activities and brand standards against agreed timelines and Hotel Management Agreements. The position is office-based and offers exposure to multiple projects and stakeholders across the pre-opening lifecycle.

Key responsibilities

• Coordinate pre-opening activities across corporate departments, regional teams and property leadership.
• Support planning and tracking of opening milestones, including budgets, manning, procurement, systems readiness and operational setup.
• Escalate project risks, delays or challenges as required.
• Consolidate project updates and support regular reporting and status reviews.
• Assist with developing and maintaining pre-opening SOPs, tools and templates.
• Track pre-opening budget and manning plans with Finance and Human Resources.
• Support the OS&E team with project coordination and operational requirements.
• Coordinate task force deployments, trial periods and operational readiness activities.
• Support trial runs and simulations, identify improvements and share findings with property leadership.
• Assist with defect tracking and punch-list management so issues are resolved before opening.
• Provide short-term post-opening support and help with lessons learned reviews.
• Maintain project trackers, documentation, shared files and reporting tools.
• Organise project meetings, prepare agendas and minutes, and track follow-ups.
• Handle general administration and correspondence for new opening projects, and take on other project-related tasks as required.

Required profile

• Minimum 2 years of experience in luxury hospitality, hotel operations, guest experience, project coordination or pre-opening environments.
• Strong understanding of hotel operations; on-property operational experience highly preferred.
• Fluency in English is required; additional languages are beneficial.
• Proactive, detail-oriented, comfortable working under pressure and with competing deadlines.

Required skills

• Proficiency in Microsoft Office applications.
• Project management or collaboration tools.
• Excellent organisational and communication skills, able to work across departments, regions and cultures.

Exposure to pre-opening activities, OS&E coordination, operational readiness, budgets or manning plans is advantageous. Benefits include competitive pay and international career opportunities within a rapidly expanding company.