Office Manager and IT Operations

About the role

BitGo, a digital asset infrastructure company, is looking for an energetic, detail-oriented and hands-on professional to lead office operations and provide light IT support for its Dubai office. This is a fully onsite role combining workplace experience, facilities management and first-line technical support.

Key responsibilities

• Manage all administrative and general office needs, order and stock supplies and snacks, and run the lunch program
• Oversee local vendors and contractors and act as the main contact with building management
• Plan events with Executive Assistants and leadership, and work with HR and People Operations on local perks and benefits
• Greet visitors, ensure workplace safety compliance and promote a positive office culture
• Support AV setup and meeting room functionality
• Provide first-line IT support for hardware, software, WiFi, printers, email and video conferencing
• Handle onboarding and offboarding IT setup, maintain IT asset inventory and coordinate with external IT vendors or MSPs
• Support basic security practices such as MFA, access control and device encryption, and keep IT documentation and troubleshooting guides
• Provide basic macOS troubleshooting and prepare payment instructions for Finance, retrieve records for audits and liaise with the corporate secretary on statutory filings

Required profile

• 5+ years of office operations, facilities or workplace management experience
• Basic IT support experience in a professional environment
• Experience working with property management teams
• Strong customer service and hospitality mindset, detail-oriented problem solver with strong organization and documentation skills
• Project management skills, autonomy and ability to collaborate across functions

Required skills

• Familiarity with macOS and common workplace tools and platforms
• Basic IT support and troubleshooting

What we offer

• Competitive base salary, bonus and stock options
• 100% company-paid health insurance for employee and dependents
• Fully sponsored work visas