Office Manager – Operations & Customer Service

About the role

Black Pearl Consult is recruiting an Office Manager on behalf of a growing organization based in Jumeirah Lake Towers (JLT), Dubai. The role acts as a key operational support and second-in-command, working closely with leadership to drive efficiency. It suits a highly organized professional who can oversee daily operations, manage teams and ensure a seamless customer experience in a fast-paced environment.

Key responsibilities

• Oversee and manage day-to-day office operations
• Lead and support the customer service team, ensuring high service standards
• Monitor team activities, workflows and overall productivity
• Handle basic accounting tasks such as invoice tracking and documentation
• Support account management functions when required
• Coordinate across customer service, KYC, admin and support teams
• Maintain and manage data across multiple platforms and databases (e.g. Google Sheets, internal systems)
• Ensure smooth communication between onsite and remote teams
• Proactively identify operational gaps and drive improvements

Required profile

• Proven experience in office management, operations or front office management
• Hospitality background (e.g. Front Office Manager) highly preferred
• Strong ability to multitask and manage several priorities at once
• Comfortable working in a high-visibility, open office environment
• Excellent organizational and coordination skills
• Strong interpersonal and team management capabilities

Required skills

• Confident use of AI tools and multiple digital platforms
• Data management across platforms and databases

Working hours are typically 10:00 AM to 7:00 PM, with flexibility depending on operations. Candidates are referred through the recruiter's website and social media channels.