Office Support Staff

About the role

The Office Support Staff role is responsible for coordinating the flow of finished goods, inbound materials and related documentation to ensure smooth logistics operations and compliance with regulatory requirements.

Key responsibilities

• Plan, schedule, and supervise the dispatch of finished goods in line with daily operational targets.
• Manage inbound and outbound logistics activities, ensuring timely and efficient movement of goods.
• Handle import/export customs clearance and ensure compliance with regulatory and free‑zone requirements.
• Prepare, verify, and maintain documentation such as invoices, delivery challans, shipping documents, customs paperwork, and GRNs.
• Maintain accurate, real‑time updates in the ERP system (SAP) for inventory, dispatch, and logistics transactions.
• Coordinate with production, stores, transporters, freight forwarders, and third‑party logistics providers.
• Track shipments, monitor delivery performance, and resolve logistics‑related issues promptly.
• Ensure timely unloading of inbound materials and support inventory reconciliation activities.
• Optimize transportation routes and implement cost‑effective logistics solutions.
• Maintain dispatch records and provide logistics information for billing and finance processes.
• Prepare daily, weekly, and monthly MIS and logistics KPI reports.
• Support internal and external audits related to shipping compliance, transportation safety, and inventory controls.
• Maintain transporter and vendor databases and evaluate service performance.
• Identify opportunities for process improvements and automation within logistics and reporting functions.

Required profile

• Proven experience in managing inbound and outbound logistics operations.
• Familiarity with import/export customs procedures and regulatory compliance.
• Strong attention to detail for documentation and inventory accuracy.
• Ability to work collaboratively with production, stores, transporters and third‑party providers.

Required skills

• SAP (ERP system) for inventory and logistics transaction management.