Online Customer Service Specialist

Greenly.ae

New

Junior 🇬🇧 English

WhatsApp Messaging platforms Online systems

Job description

About the role

We are seeking a highly organised, responsive, and customer‑focused Online Customer Service Specialist to be the first point of contact for our customers. You will handle enquiries and provide professional support through WhatsApp, email, and phone calls in a fast‑paced environment.

Key responsibilities

Respond to customer enquiries via WhatsApp, email, and phone.
Manage multiple conversations simultaneously while maintaining clear, friendly communication.
Follow up on requests, coordinate with internal teams, and keep customer information up to date.
Escalate complex issues to the appropriate team member and ensure timely updates.

Required profile

Excellent spoken and written English.
Previous experience in online or chat‑based customer service.
Strong multitasking and organisational abilities.
Proactive, reliable, and able to work independently.

Required skills

WhatsApp
Live chat platforms
Email handling
Phone communication
Messaging platforms
Online systems

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Published 9 hours ago

Expires 1 month from now

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