OpenBlue Customer Advisor

About the role

The OpenBlue Customer Advisor partners with customers to deliver value from Johnson Controls' AI‑enabled smart building software suite. You will guide customers through onboarding, adoption, and ongoing success, acting as a trusted consultant across the entire lifecycle.

Key responsibilities

• Lead end‑to‑end delivery of customer value, including onboarding, product tours, and training.
• Monitor product usage, conduct regular check‑ins, and drive adoption through analytics and feedback.
• Manage issue resolution, NPS surveys, and quarterly business reviews while representing the customer voice internally.
• Identify growth opportunities, secure references, and support new business development.

Required profile

• Minimum 8 + years experience in HVAC, building automation, energy management, or facility management.
• Hands‑on experience with installation, deployment, or operation of OT in medium to large facilities.
• Proven record in enterprise customer relationship management and project coordination within a matrix organization.
• Strong communication skills and ability to learn new technologies independently.

Required skills

• HVAC systems
• Building automation systems
• Energy management solutions
• Operational technologies (OT) in large facilities
• Smart building software platforms