Operations & Office Coordinator

About the role

The Operations & Office Coordinator supports the regional leadership team in delivering smooth, efficient and consistent operations for Ladurée’s UAE footprint. Working closely with the Regional Operations Director and cross‑functional heads, the role acts as the administrative backbone, ensuring projects, communications and compliance are managed effectively.

Key responsibilities

• Provide daily administrative and logistical support to the regional management team, including scheduling, report preparation and tracking of KPIs.
• Coordinate communication and information flow between stores, regional offices and support departments.
• Maintain regional dashboards, SOP archives, contact lists and operational calendars.
• Support marketing campaigns, seasonal product launches and in‑store activations across all locations.
• Organise training calendars, arrange venues and materials, and manage records in TalentLMS.
• Administer medical and life insurance for the UAE team and handle business travel arrangements.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management or a related field.
• 3–5 years of experience in operations, administrative or coordination roles within the food‑and‑beverage or hospitality sector, preferably with a luxury brand.
• Proven ability to manage multiple stakeholders and projects simultaneously.
• Strong written and verbal communication skills in English; French or Arabic is a plus.

Required skills

• Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Knowledge of POS systems and AI‑enabled tools.
• Experience with learning‑management systems (e.g., TalentLMS).