Order Desk Executive

About the role

The Order Desk Executive ensures customer satisfaction by managing the end‑to‑end order management process. Acting as the main point of contact between customers and internal teams, the role guarantees accurate order processing, timely delivery coordination and proactive communication.

Key responsibilities

• Prepare, validate and issue customer quotations in line with pricing and commercial policies.
• Enter and process customer orders in SAP, checking POs, pricing, quantities and delivery requirements.
• Monitor order lifecycle from quotation to invoicing, coordinating with plants, warehouses, demand planning and logistics.
• Identify supply or delivery risks early and communicate alternatives to customers and sales teams.
• Ensure commercial and financial conditions (credit, payment terms, LCs) are met before order release.
• Provide regular reporting on order intake, open orders, deliveries, invoicing and back‑orders.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Logistics or related field (MBA a plus).
• 5‑7 years of experience in order management, customer service or sales operations.
• Proven experience handling quotations, order entry, delivery coordination and customer communication.
• Experience working with ERP systems, preferably SAP, in a multinational environment.

Required skills

• SAP
• ERP systems