Outlet Supervisor

About the role

The Outlet Supervisor leads a team to deliver optimal service in a hospitality outlet, ensuring guest needs are met and standards are upheld. This role manages daily opening and closing procedures, inventory, and the overall guest experience.

Key responsibilities

• Coordinate staff teamwork, monitor grooming, attire and address deficiencies.
• Perform opening and closing duties, set up supplies, clean equipment, and secure the outlet.
• Inspect storage areas for organization, FIFO usage, and cleanliness; conduct inventories and requisition supplies.
• Monitor dining room seating, service quality, safety, and guest well‑being.
• Complete work orders for maintenance repairs and ensure compliance with safety policies.
• Assist management with hiring, training, scheduling, evaluating, counseling, and motivating employees.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and uphold the company’s service standards.
• Identify and implement improvements to increase efficiency, productivity, quality, safety, and cost‑savings.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related hospitality work experience.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.