Patient Access Representative

About the role

The Patient Access Representative ensures smooth patient flow by handling registration, scheduling, and financial verification for appointments and admissions. This role requires accurate data entry, strong customer service, and the ability to work in a fast‑paced hospital environment.

Key responsibilities

• Enter patient demographic, insurance, and other details accurately into the Hospital Information System (HIS).
• Verify financial eligibility and secure necessary approvals before scheduling or admission.
• Perform billing, reconciliation, and cashier duties as required.
• Schedule appointments, register patients, and manage admission processes.
• Maintain professional appearance and attitude while delivering high‑quality customer service.
• Participate in departmental meetings, cross‑functional teams, and training activities.
• Adapt to varying shift schedules, including mornings, nights, weekends, and holidays.
• Collaborate with other staff and departments to ensure seamless communication.

Required profile

• 0‑2 years of relevant experience, preferably in a large healthcare facility.
• Diploma in a relevant field; a Bachelor’s degree is desirable.
• Strong attention to detail and ability to multitask in a fast‑moving environment.
• Commitment to punctuality and consistent presence during scheduled work hours.

Required skills

• Proficiency with Hospital Information System (HIS) for data entry and patient management.