Patient Admin Executive

About the role

The Patient Admin Executive ensures smooth front‑desk operations at Speciality Hospital Al Ain, acting as the first point of contact for patients and supporting clinical teams with administrative tasks.

Key responsibilities

• Greet and direct patients, provide routine hospital information, and handle telephone inquiries.
• Manage appointments, including scheduling, rescheduling, confirming, and handling no‑shows.
• Register new patients, maintain up‑to‑date records, and verify insurance eligibility.
• Collect payments, co‑pays, and process claim forms in line with insurance policies.
• Facilitate daily cash, credit‑card, and cheque deposits, ensuring accurate financial processing.
• Maintain working knowledge of the Hospital Information System, clinic schedules, and doctor rosters.
• Generate and process patient invoices, issue bills, and provide detailed statements.
• Handle patient complaints professionally and support quality‑improvement initiatives.
• Ensure compliance with NMC regulations, infection‑control policies, and patient confidentiality standards.

Required profile

• Experience in patient-facing administrative roles within a hospital or medical setting.
• Strong understanding of insurance verification and claim processing.
• Ability to work rotating shifts and follow established duty rosters.
• Excellent interpersonal skills and a commitment to maintaining a clean, safe reception area.

Required skills

• Proficiency with Hospital Information System (HIS) for appointment and record management.
• Cash handling and basic invoicing/financial processing.
• Insurance eligibility verification and claim form preparation.

What we offer

• Opportunity to work in a modern, accredited hospital environment.
• Continuous training and professional development programs.
• Collaborative team culture focused on patient safety and quality care.