Patient Administration Executive

About the role

The Patient Administration Executive is the first point of contact for patients visiting the Royal Medical Center. You will ensure a smooth registration process, accurate billing, and clear communication between patients, clinical staff, and insurance providers.

Key responsibilities

• Greet patients, direct them to the appropriate department and provide routine information about the hospital.
• Handle telephone inquiries, schedule appointments, manage no‑shows, reschedule and confirm visits.
• Register new patients, keep existing patient records up‑to‑date, and maintain the Hospital Information System.
• Explain insurance coverage, collect co‑payments, provide claim forms and process reimbursements.
• Facilitate daily cash, credit‑card and cheque deposits, ensuring accurate financial processing.
• Generate and issue invoices for consultations, treatments and diagnostic tests.
• Check and respond to emails, handle patient complaints professionally, and uphold hospital policies and infection‑control standards.
• Participate in training programs and quality‑improvement initiatives while maintaining patient and staff confidentiality.

Required profile

• High school diploma or equivalent; prior experience in a medical front‑desk or administrative role.
• Excellent communication skills and ability to work in rotating shift schedules.
• Strong attention to detail and ability to handle cash and confidential information securely.
• Knowledge of hospital policies, infection‑control procedures and quality‑assurance practices.

Required skills

• Working knowledge of the Hospital Information System (HIS).