Patient Administration Manager

About the role

The Patient Administration Manager will oversee the end‑to‑end patient and front‑office administration process, ensuring optimal revenue capture and a smooth patient journey from referral through follow‑up at Mediclinic Airport Road Hospital in Abu Dhabi.

Key responsibilities

• Lead and manage the patient administration team efficiently and effectively.
• Monitor and ensure compliance of Revenue Cycle Management governance with regulatory, legislative and internal policies.
• Provide guidance to front‑office, case‑management and revenue‑cycle functions and assess process effectiveness.
• Review PLP reports, discuss with relevant stakeholders and monitor doctors’ performance.
• Oversee the effectiveness of client services across all operational service points.
• Ensure accurate financial planning, budgeting and risk management within the department.

Required profile

• Bachelor’s degree in commerce, health, hospitality or a related field.
• Minimum 3‑5 years of management experience in a similar position.
• Experience in Revenue Cycle Management within the healthcare industry is preferred.
• Proven ability to manage complex patient‑focused services across multiple service points.

Required skills

• Revenue Cycle Management.
• Contract and Service Level Agreement management.
• Financial statements preparation and reporting.
• Risk management principles, systems and best practices.
• Proficiency in MS Office applications.
• Financial systems such as SAP and Hospital Information System (HIS).