Patient Safety & Quality Manager

About the role

Royal Women Hospital Abu Dhabi is looking for a Patient Safety & Quality Manager to lead patient safety and quality of care within the facility. The role acts as the main contact for regulatory bodies' initiatives on quality, patient safety and risk management, and works with hospital and cluster leaders, department managers, physicians and staff to improve patient care, clinical outcomes, workflow efficiency and cost-effectiveness.

Key responsibilities

• Develop and implement the Patient Safety & Quality Improvement Plan and coordinate hospital-wide and cluster-level improvement initiatives
• Contribute to committees such as the Quality Improvement & Patient Safety Committee and the Higher Management Committee, and submit a quarterly quality report to the CQPS committee
• Support data collection, validation and analysis, and approve data submitted to regulatory authorities (DOH, DHA, MOH)
• Establish a system-wide variance database for benchmarking, length of stay and resource management, and set up patient care review and evaluation mechanisms
• Coordinate accreditation compliance, mock surveys and annual evaluation of the quality improvement programme
• Lead the facility's occupational health and safety management system, risk management and infection control, including incident reporting, near-miss reporting and outbreak investigations
• Organise staff education, trainings and orientation programmes, and maintain records of policies, procedures and accreditation documents

Required profile

• Master's degree in hospital or healthcare administration/management, with a bachelor's degree in a healthcare field
• At least 5 years of experience in healthcare quality management in a hospital setting
• Proven experience in incident and risk management systems, and in policy formulation and implementation
• Experience working with multidisciplinary teams across facilities
• Excellent command of oral and written English

Required skills

• Familiarity with digital healthcare tools, including HIS and quality management systems
• Knowledge of accreditation standards and regulatory requirements