Processing Officer (Portuguese‑Speaking)

About the role

We are looking for a highly organised and detail‑oriented Processing Officer to join our Dubai‑based Processing / Operations team. The role focuses on accurate and efficient handling of documentation, including verification, quality control, record keeping and preparation of official documents.

Key responsibilities

• Review and cross‑check documents against approved application information, verifying personal and passport details.
• Identify discrepancies, missing information or errors and follow up to resolve them.
• Prepare certificates and other official documentation accurately.
• Maintain accurate records, trackers and case documentation.
• Monitor outstanding items to ensure cases progress within required timelines.
• Coordinate with internal and international teams regarding documentation and processing requirements.
• Maintain strict confidentiality when handling sensitive personal information.

Required profile

• Fluency in Portuguese and good written and spoken English.
• Previous experience in processing, administration, document control, compliance, immigration, citizenship or residency environments.
• Excellent attention to detail and strong organisational skills.
• Ability to manage multiple cases and deadlines while maintaining high accuracy.
• Professional, discreet and comfortable working with confidential information.

Required skills

• Proficiency in Microsoft Office, particularly Excel and Word.