Product Manager and Resident Engineer

About the role

A multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai. The role sits within the Product Management Team and acts as a link between the product portfolio and after-sales services.

Key responsibilities

• Monitor and report on recurring defects from the Service Desk system.
• Communicate regularly with Regional Technical Support Engineers and Area Service Managers (Middle East) to resolve technical issues.
• Provide technical information and advice to importers and fleet operators when required.
• Resolve customer complaints to the satisfaction of the customer and the company within the given KPIs.
• Produce reports and case histories on product failures according to given guidelines.
• Produce the monthly "Top 10" Middle East defect report for trucks and buses, and analyse failure rates from GA systems for all Middle East importers.
• Represent the centre in company meetings and with private capital importers.
• Take part in the Product Request process for preventative product engineering.
• Create and distribute local information bulletins with Area Service Managers (Middle East) when needed.

Required profile

• Degree in engineering or equivalent; tertiary training in business management preferred.
• At least 5 years of relevant working experience, supported by technical training courses.
• MENA experience is advantageous.
• Complete understanding of vehicle components and service technical knowledge.
• Good command of computer systems and data processing applications.
• Driving licence for light vehicles, preferably also for trucks and buses.
• English skills are mandatory.