Product Support Engineer

About the role

A multinational manufacturing company based in Jebel Ali, Dubai, is looking for a Product Support Engineer. The role is central to regional customer support and links customers, distributors and manufacturing facilities in Europe and Asia. It sits in a small, dynamic regional team reporting to the Product Support Supervisor.

Key responsibilities

• Provide technical support to customers and distributors across the Middle East and Africa, remotely and on-site when needed
• Assess, register, analyse and resolve warranty claims from the region
• Liaise with factories on service and warranty matters
• Investigate field issues and prepare technical reports with findings and recommendations
• Prepare service and repair quotations and coordinate servicing with approved service partners
• Oversee service and maintenance contracts and develop service and warranty policies and documentation
• Manage field rework campaigns and provide parts-related support to Parts Coordinators
• Support technical training, assist with equipment handover and commissioning, and support driver education initiatives
• Give structured product development feedback

Required profile

• 5-10 years' experience in heavy equipment, industrial equipment or the truck industry
• Higher education, preferably in Mechanical Engineering or a related field
• Excellent spoken and written English; French is a significant advantage
• Regular travel within the region and internationally, and a passport allowing visa-free or visa-on-arrival access to most MEA countries and Europe
• UAE driving licence

Required skills

• Strong technical knowledge of mechanical, electrical, hydraulic and pneumatic systems
• Proficiency in Microsoft Office
• CRM systems experience is an advantage