Product Support Officer

About the role

The Product Support Officer will handle mandatory customer callbacks for Wealth Management products, ensuring clients understand product features, terms and risks before confirming transactions.

Key responsibilities

• Execute callback procedures for Structured Products, Sukuks, Equities, Funds and Savings Plans.
• Explain product features, terms and risks to customers.
• Maintain compliance with internal policies and regulatory requirements.
• Monitor interaction quality and address queries promptly.
• Coordinate with Relationship Managers and internal stakeholders for smooth processing.
• Support operational control enhancements and maintain accurate documentation.

Required profile

• Bachelor’s degree, preferably in business or finance.
• 2+ years experience in financial services with exposure to investment and takaful products.
• Strong interpersonal and communication skills.
• Good judgement and ability to handle client requests or complaints promptly.
• Ability to work collaboratively with key stakeholders.

Required skills

• Knowledge of investment and takaful products such as sukuks, funds, equities, structured products.
• Excellent written and verbal communication.
• Proficiency in MS Office.

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class learning & development platform.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.