Professional Services Engineer

About the role

The Professional Services Engineer will collaborate with clients, vendors, and internal teams to implement, support, and optimise banking technology solutions across multiple platforms.

Key responsibilities

• Install, configure, customise, and troubleshoot banking applications such as VCP LITE, KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, ProrklVynamic View and Vynamic Security.
• Support Proof of Concept (POC) for new products, conduct User Acceptance Testing (UAT), and manage EMV ADVT/MTIP certifications.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Conduct root‑cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer deployment tools, respond to customer inquiries through multiple channels, and collaborate with vendor support teams for updates and patches.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology.
• 3–4 years of experience in the banking or BFSI technology domain.
• Strong understanding of banking applications, ATMs, and self‑service terminals.
• Experience with software deployment, configuration, and maintenance.
• Familiarity with regulatory standards such as EMV, MTIP, and ADVT.

Required skills

• VCP LITE
• KIOSK NDC-DDC
• Probase
• Procashin
• Prochequein
• Protopas WEBEXT
• ProrklVynamic View
• Vynamic Security